Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
Welcome to 12 Monkeys! Here are answers to some common questions about our products and services.
1. Are 12 Monkeys perfumes unisex?
Yes! All our fragrances are crafted to suit every personality — bold, fresh, or subtle — regardless of gender.
2. How long do your perfumes last?
Our perfumes are made with high oil concentration, offering a long-lasting scent that stays for 8–12 hours depending on skin type and weather.
3. What sizes do you offer?
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Perfume bottles: 40ml, 60ml, 100ml
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Perfume oils: 3ml, 6ml, 12ml, 24ml
4. Do you sell perfume oils separately?
Yes! Our pure perfume oils are available in multiple sizes for layering or personal use.
5. How can I place an order?
Visit our website, select your desired fragrance and size, and complete your purchase securely online.
6. What payment methods do you accept?
We accept UPI, debit/credit cards, and major digital wallets.
7. How long will delivery take?
Orders are typically delivered within 3–8 business days, depending on your location.
8. Do you ship internationally?
Currently, we ship only within India, but international shipping will be available soon.
9. Can I return or exchange a perfume?
Returns are accepted only for damaged or incorrect products. For full details, please visit our Return & Refund Policy.
10. How do I contact customer support?
You can reach us anytime at info12monkeys@gmail.com — we’ll respond within 24–48 hours.
Still have questions?
Email us at info12monkeys@gmail.com — we’re always happy to help!
Team 12 Monkeys – Wild by Nature, Refined by You.